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Last updated: October 2026
We collect information you provide directly to us when using V24u, such as when you create an account, make a transaction (airtime, data bundle, bill payment, exam PIN, or betting wallet funding), or contact customer support. This may include your name, email address, phone number, and transaction details.
We use the collected information to operate, maintain, and provide you with the features and functionality of the V24u Service, process transactions securely, prevent fraud, and communicate directly with you regarding transaction receipts, security notices, and service updates.
We will not rent or sell your personal information to third parties. We may share necessary details with trusted third-party financial institutions and licensed telecommunication/utility providers solely for the purpose of executing and fulfilling your requested transactions (e.g., VTU networks, payment switches, and virtual account partners).
We employ industry-standard encryption, strict access controls, and secure tokenization to safeguard your credentials, biometric authorization keys, and transaction history. While no electronic transmission is 100% impenetrable, we continually monitor and update our infrastructure against unauthorized access.
You have the right to access, update, or request deletion of your account and personal data at any time by contacting our support team or navigating to Account Settings. Please note that certain transactional records must be retained for required statutory periods under applicable anti-money laundering and financial regulations.
We may update this Privacy Policy from time to time. We will notify you of significant changes by publishing the updated version on this page and updating the "Last updated" date.
If you have any questions or concerns regarding this Privacy Policy or your data, please contact our Data Protection desk:
