Account & Data Deletion
V24u by Roware • User Privacy and Data Erasure Policy
Before you request account deletion
Deleting your V24u account is permanent. Any remaining wallet balance cannot be automatically refunded once the account is closed. Please ensure you have utilized or withdrawn any available funds before proceeding.
How to Request Account & Data Deletion
You can request the complete erasure of your V24u account through either of the following methods:
Option A: Via Email Request (Recommended)
Send an email from your registered V24u email address directly to our support desk:
Send Deletion Request EmailOption B: Via In-App / WhatsApp Support
Reach our 24/7 support representative on WhatsApp with your account details:
Contact WhatsApp Desk (+234 816 566 1377)What Data Will Be Deleted
Upon confirmation of your identity and verification that you own the account, the following records are permanently purged from active production systems within 30 calendar days:
- Personal Identity Data: Full legal name, profile avatar, residential address, and date of birth.
- Contact Information: Registered email address, verified telephone numbers, and Telegram bindings.
- Authentication Credentials: Password hashes, biometric authorization tokens, and API secret keys.
- Device Tokens: Firebase Cloud Messaging (FCM) push tokens and active login sessions.
- Saved Preferences: Marketing subscriptions, notification preferences, and custom service templates.
Data Retained & Retention Periods
As a financial service and electronic utility vending platform operating in Nigeria, V24u (Roware) is legally mandated by the Central Bank of Nigeria (CBN), Nigeria Data Protection Regulation (NDPR), and applicable Anti-Money Laundering and Combating the Financing of Terrorism (AML/CFT) laws to retain certain transactional audit records:
- Financial Ledger & Transaction History: Completed transaction logs (airtime recharges, data purchases, electricity tokens, cable payments, exam PIN receipts, and NUBAN virtual account top-ups) are retained in an immutable, restricted archive for a period of up to 5 to 7 years to comply with statutory banking audit rules and fraud dispute resolutions.
- Regulatory Inquiries: Any records subject to a legal investigation or active subpoena will be preserved until the relevant regulatory authority formally closes the matter.
Note: Retained records are decoupled from active login access, strictly restricted to authorized compliance officers, and are never used for marketing or commercial profiling.
Questions or Concerns?
If you have questions regarding our data practices or need help with an existing deletion request, please reach out to our Data Privacy Officer: